What would make chess easier? (And would it ruin the game?)

I have been spending my Xmas break watching far too much television. On one of the shows, "8 out of 10 cats", there was a survey statistic quoted about what would make chess more enjoyable. Apparently 68% of the respondents replied "If it was easier".
I'm not sure about the source and accuracy of this response (as it is a comedy panel show), just as I'm not sure exactly what would make chess easier. Do the respondents mean that they find it easier to play better, or do they mean that the rules should be changed to make it easier.
If it is the first case the obvious solution is to simply let everyone use computers. But I'm sure this would make the game less enjoyable, as we would would be reduced to typists, transferring moves from board to screen and back.
If it is about changing the rules of the game, then I can't think what might help. Reduce the size of the board is a possibility (6x6 dropping a knight and bishop). The risk though is that a change like this increase the number of drawn games. The same outcome might occur of we under power (or over power) the pieces (eg pieces can move a max of 4 squares).
Indeed the more I think of this the more I wonder if what the respondents really meant is for chess to be easier for them, but for no one else. If so, the best solution I can think of is good old fashioned hard work!